Client Support
Instructions: Principia Client Support Case Management
What will you need to do to prepare for this new interface?
- Submit one main contact for your company. To
ensure that clients are in full control of the users to whom
they grant
privileges,
we
will ask for a main contact from each client who will
approve access
requests. Submit here.
- Principia will confirm the main contact. An e-mail will
be sent to the main contact, confirming him/her to be the
approver
for
access
to CMS.
- Ensure that all users you want to have access have
registered on our website. Access to the system
will require that users have registered for the client
support of our website. Click
here to register users.
- Main contact submits list of users for access. You
may choose to submit here.
- Confirm that the main contact and approved users
have been able to successfully access the interface. Principia
will send an email requesting this confirmation.
More on the Case Management System: